Privacy Policy

Lindonoiva ("Lindonoiva," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the choices and rights that may be available to you.

By using www.lindonoiva.com, you acknowledge that you have read and understood this Privacy Policy.

1. About Lindonoiva

Lindonoiva is an online bridalwear store operated from:

Lindonoiva
Unit 08, 10th Floor, West Building
No. 1588 Suzhan Road
Gusu District, Suzhou City
Jiangsu Province, China

For privacy-related questions, please contact us:

Email: support@lindonoiva.com
Phone: +86 18751857328

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM China Standard Time (CST, UTC+8)

We aim to respond to customer inquiries within 24–48 hours.

2. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, contact us, subscribe to communications, or otherwise interact with Lindonoiva.

2.1 Information You Provide

Depending on how you use our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order information
Products purchased or considered
Product size and color selections
Account information, if you create an account
Information provided when contacting customer support
Information submitted through forms on our website
Information you voluntarily provide in connection with returns, refunds, exchanges, or other customer service requests

Please do not send complete payment card numbers, passwords, or other sensitive payment credentials to us by email.

2.2 Payment Information

When you place an order, payment information is processed through the payment methods available at checkout, including PayPal where available.

Payment service providers may collect and process payment information directly in accordance with their own privacy policies and terms.

Lindonoiva does not request or intentionally store your complete payment card number or PayPal account password.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Language preferences
Approximate geographic location
Referring website or source
Pages viewed
Products viewed
Website interactions
Date and time of visits
General website usage information

This information helps us operate, secure, analyze, and improve our website.

3. How We Use Personal Information

We may use personal information for the following purposes:

Order and Customer Service

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations
Send shipping and tracking updates
Respond to customer inquiries
Provide customer support
Process returns, refunds, and exchanges
Communicate with you regarding an existing order

Website Operation

Operate and maintain our website
Provide shopping cart and checkout functionality
Maintain customer accounts where applicable
Improve website functionality
Understand how customers use our website
Troubleshoot technical issues
Maintain website security

Analytics

Measure website traffic
Analyze website performance
Understand customer interactions
Improve products, services, and website experience

Security and Fraud Prevention

Detect and prevent fraudulent transactions
Protect our website and systems
Investigate suspicious or unauthorized activity
Protect our customers and business

Legal and Business Purposes

Comply with applicable laws and legal obligations
Respond to lawful requests from authorities
Establish, exercise, or defend legal claims
Enforce our Terms of Service and other policies
Protect our rights, property, and safety

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may process information based on one or more of the following:

Performance of a contract or fulfillment of an order
Compliance with legal obligations
Our legitimate business interests, such as website security, fraud prevention, customer service, and website improvement
Your consent, where consent is required
Other legal bases permitted under applicable law

The legal basis may depend on the type of information and the purpose for which it is processed.

5. Shopify and Ecommerce Services

Our online store is operated using Shopify and related ecommerce services.

Shopify may process information necessary to operate the store, including information related to:

Website visits
Shopping cart activity
Customer accounts
Orders
Checkout
Payments
Shipping
Customer service

Information processed through Shopify may be subject to Shopify's own privacy practices and policies.

We encourage you to review Shopify's privacy information for additional details about how Shopify processes personal information.

6. PayPal

We offer PayPal as a payment option where available at checkout.

If you choose PayPal to complete a purchase, information necessary to process the transaction may be shared with PayPal.

This may include information such as:

Name
Email address
Billing information
Shipping information
Order details
Transaction information

PayPal may independently collect and process additional information in accordance with its own privacy policy and terms.

Lindonoiva does not receive or store your PayPal account password.

Payment information processed directly by PayPal is handled according to PayPal's security and privacy practices.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website and to help us improve our website, products, and customer experience.

Google Analytics may collect information such as:

Device and browser information
IP address or information derived from an IP address
Pages viewed
Referring websites
Website interactions
Approximate geographic information
Date and time of visits
Information about how visitors navigate our website

Google Analytics may use cookies and similar technologies to collect this information.

We use Google Analytics primarily for website analytics, performance measurement, and understanding website usage.

Google may process information on servers located in countries other than your country of residence.

Google's processing of information collected through Google Analytics is governed by Google's applicable privacy policies and terms.

You can learn more about Google's privacy practices through Google's official privacy resources.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember preferences, analyze website traffic, and improve the shopping experience.

Cookies may be used to:

Maintain shopping cart functionality
Support checkout functionality
Remember certain preferences
Maintain website security
Measure website traffic
Analyze website performance
Understand how visitors interact with our website

Google Analytics may also use cookies or similar technologies for analytics purposes.

Some cookies are necessary for the operation of our website, while others help us understand website usage and improve our services.

You may be able to control or restrict cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

Where required by applicable law, we will provide appropriate cookie controls or consent mechanisms.

9. How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide services.

These parties may include:

Shopify and ecommerce service providers
PayPal and other payment providers available at checkout
Shipping and delivery providers
Google Analytics and related analytics services
Website hosting and technical service providers
Customer service providers
Security and fraud prevention providers
Professional advisors where necessary
Government authorities or other parties where required by law

Third-party service providers may process personal information according to their own privacy policies and contractual obligations.

We may also disclose information when reasonably necessary to:

Comply with applicable laws
Respond to lawful legal or governmental requests
Prevent fraud or unauthorized activity
Protect our rights or property
Protect the safety of customers, employees, or others
Enforce our agreements and policies
Establish or defend legal claims

10. Sale of Personal Information

We do not sell personal information to third parties in exchange for money.

We may, however, disclose information to service providers and business partners when necessary to operate our website, process transactions, provide services, analyze website activity, prevent fraud, or otherwise conduct our business.

Where applicable law gives you additional rights regarding certain forms of data sharing, you may contact us using the information provided below.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

The purpose for which the information was collected
Whether you have an active customer relationship with us
Transaction and accounting requirements
Legal and regulatory requirements
Fraud prevention and security needs
The need to resolve disputes or enforce agreements

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it where appropriate.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

If you believe that your interaction with us is no longer secure, please contact us promptly.

13. International Data Transfers

Lindonoiva operates from China and serves customers in the United States and potentially other locations.

As a result, personal information may be processed, stored, or transferred across national borders when necessary to provide our services.

For example, information may be processed by ecommerce, payment, analytics, shipping, security, or other service providers located in different countries.

Where required by applicable law, we will take reasonable steps to provide appropriate safeguards for international transfers of personal information.

14. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

The right to request access to personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of personal information where legally permitted
The right to request information about how your personal information is collected or used
The right to object to or restrict certain processing
The right to withdraw consent where processing is based on consent
The right to request a copy of certain personal information
Other rights provided by applicable privacy laws

To submit a privacy request, contact:

support@lindonoiva.com

We may need to verify your identity before completing certain requests.

We will process applicable privacy requests in accordance with the laws that apply to the request.

15. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include:

The right to know about certain personal information collected about you
The right to request deletion of certain personal information
The right to request correction of inaccurate personal information
The right to obtain information about certain uses and disclosures of personal information
The right to opt out of certain types of data sharing where applicable
The right not to receive discriminatory treatment for exercising applicable privacy rights

To exercise applicable rights, contact us at:

support@lindonoiva.com

We may take reasonable steps to verify your identity before processing a request.

We will respond to valid requests within the time period required by applicable law.

We do not discriminate against customers for exercising privacy rights available to them under applicable law.

16. Marketing Communications

If you voluntarily subscribe to our marketing communications, we may use your email address to send information about products, promotions, special offers, or other updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe instructions included in the applicable email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as:

Order confirmations
Payment confirmations
Shipping notifications
Delivery updates
Customer service communications
Information relating to an existing order

17. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us.

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

These may include payment services, analytics services, social media services, or other external websites.

Third-party websites operate independently from Lindonoiva and may have their own privacy policies, terms, and data practices.

We are not responsible for the privacy practices, content, or security of third-party websites that we do not operate.

We encourage you to review the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

If significant changes are made, we may provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us:

Lindonoiva

Unit 08, 10th Floor, West Building
No. 1588 Suzhan Road
Gusu District, Suzhou City
Jiangsu Province, China

Email: support@lindonoiva.com

Phone: +86 18751857328