Shipping Policy

Thank you for shopping with Lindonoiva. This Shipping Policy explains how orders are processed and shipped.

1. Shipping Destinations

We currently ship orders to addresses within the United States, including Alaska and Hawaii.

We do not currently offer shipping to international destinations outside the United States.

We do not ship to P.O. Boxes or APO/FPO addresses.

2. Order Processing

Orders are normally processed within 10–15 business days unless a different processing time is stated on the individual product page.

Processing time begins after the order has been successfully placed and payment has been confirmed.

Processing time does not include transit time.

Processing may take longer during holidays, promotional periods, or periods of unusually high order volume.

3. Shipping Origin

Orders are shipped from our fulfillment facilities in China. Please note that our shipping origin may differ from our business address.

For orders shipped to the United States, packages may be handed over to a local U.S. carrier for final delivery after arriving in the destination country. The carrier and tracking information may vary depending on the shipping method and destination.

By placing an order, you acknowledge that your package may be shipped internationally and may pass through customs or other transit facilities before final delivery.

4. Shipping Methods

Standard Shipping

Estimated transit time: 5–10 business days

Shipping cost: $16.00

Expedited Shipping

Estimated transit time: 3–5 business days

Shipping cost: $26.00

Transit times are estimates and are calculated separately from order processing time.

5. Estimated Total Delivery Time

For products with a 10–15 business-day processing time:

Standard Shipping: approximately 15–25 business days total

Expedited Shipping: approximately 13–20 business days total

These are estimates rather than guaranteed delivery dates.

6. Shipping Confirmation and Tracking

After your order has been shipped, we will send a shipping confirmation email containing the tracking information when tracking is available.

Customers can use the tracking number to check the status of their shipment through the applicable carrier.

7. Delayed or Lost Packages

If your package has not arrived within the estimated delivery period, please contact us at support@lindonoiva.com with your order number.

We will review the shipment status and work with the carrier to determine the next steps.

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the package

  • Photos of the damaged product

  • A description of the damage

We will review the information and provide an appropriate resolution according to our Returns & Refunds Policy.

9. Address Changes

Please contact us as soon as possible if you need to change your shipping address.

Once an order has been shipped, we may not be able to change the delivery address.

10. Contact

For shipping questions, contact:

Email: support@lindonoiva.com
Phone: +86 18751857328

Business Address:

Lindonoiva
Unit 08, 10th Floor, West Building
No. 1588 Suzhan Road
Gusu District, Suzhou City
Jiangsu Province, China