Returns & Refund Policy

We want customers to have clear information about returns and refunds before placing an order. Please review this policy before purchasing.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unworn and unused

  • Unwashed

  • Free from stains, odors, makeup, or other signs of use

  • Returned with original tags and labels attached

  • Returned in its original packaging where applicable

Items that do not meet these conditions may be rejected or may qualify for a partial refund where applicable.

2. Non-Returnable Items

The following items are not eligible for return unless they are defective or incorrect:

  • Customized or personalized products

  • Final sale or clearance items

  • Gift cards

If a product is advertised as non-returnable on its product page, that information will also apply to the order.

3. How to Request a Return

To request a return, email:

support@lindonoiva.com

Please include:

  • Order number

  • Product name

  • Reason for the return

  • Photos, if relevant

Please do not send an item back before receiving return instructions from our customer service team.

4. Return Shipping Costs

Customers are responsible for return shipping costs for returns that are not caused by a product defect or an error on our part.

If you receive an incorrect or defective item, contact us before returning it. We will provide instructions for resolving the issue.

5. Refunds

After we receive and inspect the returned item, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.

6. Incorrect or Defective Items

If you receive an incorrect or defective product, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the problem

  • Photos of the product

  • Photos of the packaging, when relevant

After reviewing the information, we may provide a replacement or refund according to the circumstances.

7. Exchanges

Eligible products may be exchanged within 30 days of delivery, subject to availability.

Please contact us before sending the product back.

If the requested replacement is unavailable, we will contact you regarding available options.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders may be canceled for a full refund before they are shipped.

Once an order has shipped, it cannot be canceled. You may request a return after delivery if the product is eligible under this policy.

9. Contact Us

Email: support@lindonoiva.com

Phone: +86 18751857328

Business Address:

Lindonoiva
Unit 08, 10th Floor, West Building
No. 1588 Suzhan Road
Gusu District, Suzhou City
Jiangsu Province, China