Draped Off-the-Shoulder Satin Crepe Mermaid Wedding Dress

At Lindonoiva.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, this Refund Policy explains your rights and options for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

1.1 Timeframe

You may request a return within 30 days of receiving your order. After 30 days, we cannot process returns or refunds.

1.2 Condition of Items

To be eligible for a return, items must meet the following conditions:

• Unused, unworn, and unwashed;

• In their original packaging with tags and labels intact;

• Free from any damage, stains, or odors.

1.3 Non-Returnable Items

The following items are not eligible for returns:

• Customized or personalized products;

• Clearance or final sale items;

• Gift cards.

2. Return Process

2.1 Initiating a Return

To initiate a return, follow these steps:

1. Contact us at support@lindonoiva.com with your order number and reason for return.

2. Our team will review your request and provide a Return Authorization Number (RAN) and shipping instructions.

2.2 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

• We recommend using a trackable shipping method and retaining proof of shipment.

3. Refunds

3.1 Processing Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

• Refunds will be issued to the original payment method used at checkout.

• It may take 1-3 business days for the refund to reflect in your account, depending on your financial institution.

3.2 Partial Refunds

Partial refunds may be granted in the following circumstances:

• Items are returned outside the eligible timeframe but within a grace period (at our discretion);

• Items are not in their original condition or missing components.

4. Exchanges

4.1 Exchange Eligibility

We accept exchanges for eligible items within 30 days of delivery. Exchanges are subject to product availability. If the desired item is unavailable, we will offer a refund or store credit.

4.2 Exchange Process

To request an exchange, follow the same steps outlined in 2.1 Initiating a Return and specify the item you would like to exchange.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@lindonoiva.com. Include your order number, a description of the issue, and photos of the item. We will arrange a replacement or issue a full refund, including shipping costs.

6. Cancellations

6.1 Before Shipment

Orders may be canceled for a full refund if the cancellation request is received before the item is shipped. Contact us at support@lindonoiva.com to cancel an order.

6.2 After Shipment

Once an order has shipped, it cannot be canceled. You may initiate a return upon receipt of the order.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: support@lindonoiva.com

• Address: Unit 08, 10th Floor, West Building, No. 1588 Suzhan Road, Gusu District, Suzhou City, Jiangsu Province, China

We are committed to resolving any issues and ensuring your satisfaction with Lindonoiva.com.