White Off-the-Shoulder Mermaid Prom Dress with Blue Floral Embroidery
Shipping & Returns
Thank you for shopping at Lindonoiva.com. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our Website. Please read this policy carefully to understand our shipping practices.
1. General Shipping Information
1.1 Delivery Locations
We ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. At this time, we do not ship internationally.
1.2 Shipping Carriers
We partner with reliable carriers such as USPS, UPS, and FedEx to deliver your orders safely and efficiently.
1.3 Shipping Costs
Shipping costs are calculated at checkout based on the delivery location, shipping method selected, and the weight and dimensions of the package. Promotional offers or free shipping may apply as specified on the Website.
2. Processing Time
2.1 Order Processing
Orders are typically processed within 3-5 business days, excluding weekends and holidays. Processing times may be extended during peak seasons or sales events.
2.2 Backordered Items
If an item in your order is on backorder, we will notify you promptly with an estimated restock date. You may choose to wait, modify your order, or request a cancellation.
3. Shipping Methods and Delivery Times
3.1 Standard Shipping
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Estimated Delivery Time: 5-10 business days
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Cost: $16.00
- Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
3.2 Expedited Shipping
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Estimated Delivery Time: 3-5 business days
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Cost: $26.00
- Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking page. You can use this information to monitor the status of your delivery.
5. Shipping Restrictions
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We do not ship to P.O. boxes, APO/FPO addresses, or international locations.
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Hazardous materials or oversized items may be subject to additional restrictions or fees.
6. Lost or Damaged Shipments
6.1 Lost Shipments
If your order does not arrive within the estimated delivery window, please contact us at support@lindonoiva.com. We will work with the carrier to locate your package or provide a resolution.
6.2 Damaged Items
If your order arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged item and packaging in your email. We will evaluate the claim and provide a replacement or refund as appropriate.
7. Returns and Exchanges
For information about returning or exchanging items, please refer to our Return Policy.
8. Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
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Email: support@lindonoiva.com
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Address: Unit 08, 10th Floor, West Building, No. 1588 Suzhan Road, Gusu District, Suzhou City, Jiangsu Province, China
Thank you for choosing Lindonoiva.com. We appreciate your business and are committed to providing a seamless shipping experience!
Privacy Policy
Welcome to Lindonoiva.com ("Website"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide
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Account Information: Such as your name, email address, phone number, and other details provided during registration or through forms.
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Transaction Information: Including purchase history, payment details, and shipping addresses.
1.2 Information Collected Automatically
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Device Information: Such as your IP address, browser type, operating system, and device identifiers.
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Usage Data: Including pages visited, clickstream data, and time spent on the Website.
1.3 Information from Third Parties
We may receive information from payment processors or other partners necessary to deliver our services.
2. How We Use Your Information
We use your information for the following purposes:
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To provide, maintain, and improve our services;
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To process orders and payments;
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To personalize your experience;
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To send important updates, such as order notifications or policy changes;
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To comply with legal obligations.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share your information in the following scenarios:
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Service Providers: With third-party providers (e.g., payment processing, logistics) only to facilitate our services.
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Legal Requirements: When required by law or to protect our rights and safety.
4. Data Storage and Protection
4.1 Data Storage
Your information is stored securely on servers and retained only as long as necessary to fulfill the purposes outlined in this policy.
4.2 Security Measures
We implement technical and organizational measures (e.g., encryption, firewalls) to protect your data against unauthorized access, disclosure, or destruction.
5. Your Rights
Under applicable data protection laws, you have the following rights:
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Access, update, or delete your personal information;
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Withdraw consent for data processing;
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Request a copy of your data;
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File a complaint regarding our data handling practices.
To exercise these rights, contact us using the details below.
6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance user experience. These tools help us analyze traffic, remember your preferences, and deliver personalized content. You can manage cookies through your browser settings.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting. We encourage you to review this page periodically.
9. Contact Us
If you have any questions or concerns, please contact us:
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Email: support@lindonoiva.com
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Address: Unit 08, 10th Floor, West Building, No. 1588 Suzhan Road, Gusu District, Suzhou City, Jiangsu Province, China
Thank you for trusting Lindonoiva.com!
Payment Policy
Welcome to Lindonoiva.com. This Payment Policy outlines the terms and conditions related to payments made through our Website. By completing a purchase on Lindonoiva.com, you agree to the terms detailed below.
1. Accepted Payment Methods
We accept the following payment methods:
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Major credit and debit cards (Visa, MasterCard, American Express, Discover);
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Digital wallets (e.g., PayPal);
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Other payment methods as specified at checkout.
All payments are processed securely through our third-party payment providers.
2. Pricing
2.1 Currency
All prices are displayed in U.S. dollars (USD) unless explicitly stated otherwise.
2.2 Price Changes
We reserve the right to modify product prices at any time without prior notice. However, prices displayed at the time of purchase will apply to that transaction.
2.3 Taxes
Our website does not charge any sales tax.
3. Payment Process
3.1 Authorization
When you place an order, your payment method will be pre-authorized to ensure sufficient funds are available. Final charges will be processed once your order is confirmed.
3.2 Failed Payments
If a payment is declined, you will be notified, and the order will not be processed. Please verify your payment details and try again or use an alternative payment method.
4. Refunds and Returns
Our refund and return policies are outlined separately in our Return Policy. Approved refunds will be issued to the original payment method used at the time of purchase. Processing times for refunds may vary based on your financial institution.
5. Security
We prioritize the security of your payment information. All transactions are encrypted and processed through PCI DSS-compliant payment gateways. We do not store your complete payment details on our servers.
6. Payment Disputes
If you encounter issues with a payment, please contact our support team at support@lindonoiva.com. We will work to resolve any disputes promptly. Chargebacks without prior communication may result in account suspension.
7. Subscription Payments (if applicable)
For subscription-based products or services:
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Payments will be automatically charged on a recurring basis (e.g., monthly or annually) as agreed at the time of subscription.
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You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing cycle.
8. Contact Us
For payment-related questions or concerns, please contact us:
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Email: support@lindonoiva.com
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Address: Unit 08, 10th Floor, West Building, No. 1588 Suzhan Road, Gusu District, Suzhou City, Jiangsu Province, China
Thank you for choosing Lindonoiva.com. Your trust is important to us, and we are committed to providing a secure and transparent payment experience!
Care & Storage
•Dresses are usually packed inside out for protection.
•Hang and store the dress in a shaded and dry place.
•If available, use the inner hanger straps to Careassist with hanging.
